FAQ

Frequently asked questions

How to

What Materials Dose EB-Kicks work on

EBKICKS works on leather,nylon,suede, canvas,vinyl. Removes: grass stains,grease,oil,blood,grime, red clay dirt & much more.

What is EBkicks made of?

Ebkicks is made of natural oils is 100% biodegradable.

What cause your soles to turn yellow and can EBkicks remove yellowing?

yellowing happens due to a process called oxidatio, Oxidation is the combination of a substance with oxygen. Sadly, when your icy soles are exposed to oxygen, they turn yellow. You can't prevent it but you can make the process last longer by keeping your shoes clean

Can it works on anything else besides shoes?

YES! EBkicks also works on hats, Bags, heels, purses, jackets, and much more. Note: we suggest to use our sponge on softer materials.

How Do I clean suede/Nubuck?

For suede shoes we suggest to use our brush for the sole of the shoe and our sponge for the top. Please see our tutorial videos.

How do I clean leather?

For Leather shoes / jackets we suggest to use our sponge, Please see our tutorial videos.

How do I clean my hats?

For hats, we suggest to use our sponge, please refer to our tutorial videos.

How do i apply the EB quick touch up?

After you completely clean your shoes with Ebkicks shoe cleaner & Conditioner you can use our quick touch up for white shoes ONLY by simply applying it on the stitching of the shoes or soles. Then you take a dry towel and wipe it in.

Note: EB quick touch up is water based which means you will have to apply it every time you clean the shoe.

Orders

Track your order status with your Order # or Tracking number

(Based on current processing times, please allow up to 1 business day for your tracking information to be updated and available. You will receive an email with tracking information as soon as your order ships from our warehouse.

Thank you for your patience.

How can I track my package?

Click here to track your package via the EBkicks website (you must enter your Order Number and Email Address).

In your Shipping Confirmation email, you'll receive a link to your tracking information. From there, you can monitor the shipment's progress until the package is delivered to your door

How do I cancel my order?

We know how important your order is, so we aim to fulfill orders as quickly as possible! If your order was shipped, unfortunately we can't cancel your order, if it wasn't shipped we will be able to refund your money (refunds can take up to 5 business days), please email us at CustomerService@ebkicks.com

Can I Change The Shipping Address After | Have Placed My Order?

If after placing your order, you want to change any details in your shipping address, you will need to email us right away customerservice@ebkicks.com with your order number, and the details you need to change or add. You must do this within 1 hour from ordering. After that time it may be too late to make the change for you and you will have to contact your local post office to arrange oick up. WE WONT BE RESPONSIBLE TO PAY FOR SHIPPING.

Shipping

Standard Domestic Shipping

3 -7 Business Days**

International Shipping

8 - 25 Business Days**

What Shipping carrier do you use

For Domestic and International orders, we use USPS, UPS  or FEDEX.

Business & Opportunities

Open an EB Kicks Booth

Please email us for more information, CustomerServce

@Ebkicks.com